One AI help desk for every student, college and department

Universities & Colleges: how Vachak AI helps

Vachak AI gives universities a multilingual AI help desk over voice, web chat and WhatsApp. It answers from the university's approved notices, ordinances and process documents, captures applicant details for admissions teams, and routes examination, re-evaluation and grievance cases to the responsible department. Chaudhary Bansi Lal University has handled 50,000+ student interactions this way, with 65–70% resolved directly by AI.

• Admissions help desk: Answer programme, eligibility, fee and deadline questions, capture applicant details and pass qualified enquiries to counsellors.
• Examinations and results: Guide students through exam forms, admit cards, results and re-evaluation from current notices, and escalate disputes to the exam cell.
• Certificates and documents: Explain migration, degree, transcript and verification processes, including what to submit and where.
• Affiliated college support: Give every affiliated college the same answers from one approved knowledge base, so students get consistent guidance.
• Outbound voice campaigns: Call applicants about incomplete applications, fee deadlines and counselling rounds, and record the outcome.
• Grievance routing: Record grievances with the right details and route them to the responsible office with a clear trail.

Results at public and private universities

• Chaudhary Bansi Lal University (Bhiwani, Haryana): 50,000+ student interactions, 65–70% resolved directly by AI
• Pandit Sundarlal Sharma (Open) University (Bilaspur, Chhattisgarh): 25,000+ interactions in the first two months, 70–75% resolved by AI
• Mahatma Gandhi University of Horticulture & Forestry (Chhattisgarh): 24×7 eSakhi guidance for farmers in their own language
• 40+ private universities (India): 20 lakh+ admission leads processed, 10 lakh+ AI call minutes

Frequently asked questions

What can an AI help desk do for a university?

It answers routine student questions about admissions, examinations, results, fees and certificates over voice, chat and WhatsApp, 24×7, and hands cases that need a decision to the responsible department. At CBLU and PSSOU, 65–75% of interactions are resolved directly by AI.

Does the AI give students wrong or made-up answers?

Answers are grounded in the university's approved documents. When the AI does not have an approved answer, or the question needs a decision, it says so and routes the student to staff instead of guessing.

Can it work with our existing ERP and admission portal?

Yes. Vachak AI connects through APIs, webhooks or database integrations to existing ERP, admission and CRM systems, so it can look up status and record enquiries where your teams already work.

Can Vachak AI be deployed on our own servers or government cloud?

Yes. Every education deployment is custom. Vachak AI can run on the institution's own servers, on a MeitY-empanelled government cloud, or on a dedicated private cloud managed by Vachak AI, with data kept in India.

Which languages does the AI support?

Vachak AI supports voice and chat in English, Hindi and 13+ Indian languages, so students, parents and citizens can ask questions in the language they are most comfortable with.

How long does a deployment take?

A focused first workflow, such as an admissions or student help desk, typically goes live in 4–6 weeks: discovery, knowledge ingestion, integration with existing systems, a supervised pilot, then rollout.