Citizen-scale education services, in every language your state speaks

Government & Education Departments: how Vachak AI helps

Vachak AI provides state higher education departments, councils and examination boards with a multilingual AI helpline over phone, web and WhatsApp. It explains schemes, scholarships, centralised admissions and examination processes from official notifications, records grievances, and routes cases to the responsible officer. It can be deployed on the department's own infrastructure or a MeitY-empanelled government cloud, with data kept in India.

• State education helpline: One voice and chat number for scheme, scholarship, admission and examination questions, answered from official notifications.
• Scholarships and schemes: Explain eligibility, documents and application status, and remind applicants before deadlines.
• Centralised admissions: Support counselling rounds, seat allotment and reporting with clear next steps for applicants.
• Grievance redressal: Capture complaints with the required details and route them to the responsible office, with a trail for review.
• Outbound information drives: Reach students and institutions by voice in their language about deadlines, results and new schemes.
• Reports for officials: See what citizens ask, where cases are stuck and which notices cause confusion.

Results at public and private universities

• Chaudhary Bansi Lal University (Bhiwani, Haryana): 50,000+ student interactions, 65–70% resolved directly by AI
• Pandit Sundarlal Sharma (Open) University (Bilaspur, Chhattisgarh): 25,000+ interactions in the first two months, 70–75% resolved by AI
• Mahatma Gandhi University of Horticulture & Forestry (Chhattisgarh): 24×7 eSakhi guidance for farmers in their own language
• 40+ private universities (India): 20 lakh+ admission leads processed, 10 lakh+ AI call minutes

Frequently asked questions

How can a state higher education department use AI?

Departments use Vachak AI as a multilingual helpline that answers scheme, scholarship, admission and examination questions from official notifications, records grievances, and routes cases to the responsible officer, over phone, web and WhatsApp.

Who makes decisions on applications and grievances?

Officials do. The AI explains processes, collects information and routes cases. Statutory decisions, approvals and exceptions stay with the responsible public servants.

Can Vachak AI be procured for government projects?

Yes. Vachak AI works with departments and universities on custom enterprise deployments and can support the documentation, security review and procurement process required for public projects.

Can Vachak AI be deployed on our own servers or government cloud?

Yes. Every education deployment is custom. Vachak AI can run on the institution's own servers, on a MeitY-empanelled government cloud, or on a dedicated private cloud managed by Vachak AI, with data kept in India.

Which languages does the AI support?

Vachak AI supports voice and chat in English, Hindi and 13+ Indian languages, so students, parents and citizens can ask questions in the language they are most comfortable with.

How long does a deployment take?

A focused first workflow, such as an admissions or student help desk, typically goes live in 4–6 weeks: discovery, knowledge ingestion, integration with existing systems, a supervised pilot, then rollout.